The chatbot Silvio as a new digital service for technical assistance

Financiera FDL launched an innovative model of technical assistance that has been active since late 2021 and is available on WhatsApp. The institution provides clients with the digital tools required to adopt ‘smart’ climate practices and offers them on-the-spot 24/7 technical advice on growing coffee and cocoa and stockbreeding.

Clients of Financiera FDL using the chatbot.

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